FAQ (Frequently Asked Questions)
1. How do I schedule a visit?
Click here to schedule a visit.
2. Do you take insurance?
Our providers do not take insurance. We can provide you with a superbill for possible reimbursement by your insurance (if you are eligible). You may also be eligible for reimbursement through your HSA/FSA plan.
3. What are the prices for seeing the provider?
Please see our fee schedule for prices and consultation session steps for an explanation of each visit.
4. Can you treat emergency situations?
You should not use Telehealth Core if you are experiencing a medical emergency. In the event of a medical emergency, please call 911 and seek out the nearest hospital/urgent care facility.
5. What medical information do I need to provide before scheduling a visit?
You are sent an intake form which you will need to fill out before the visit. Your information is stored in a HIPAA-compliant system. The provider will review your intake forms before each visit.
6. Can your services be used outside of New York and New Jersey?
Our provider is licensed in the states of New York or New Jersey only. You will be asked about your location at the start of your e-visit. We CANNOT provide our service if you are outside our licensed states at the time of your visit.
7. Will I get a prescription?
If warranted, all prescriptions will be submitted electronically or by phone to the pharmacy of your choice. If you are recommended a supplement, all supplements can be purchased from the supplier that we recommend.
8. How do I make a payment?
The fee will be collected through the Stripe application before your visit. For your convenience, you can use a credit card or debit card to make a payment.
9. What happens if we are disconnected in the video chat?
Your provider will call you to complete the visit over the phone in case the video system fails to work.